Returns:
We will accept the return of any unused item in its original condition (package not opened ), for any reason, within 30 days of receipt of your order except for any electrical items and items listed under the Non-Returnable Products list below. Items returned could be subject to a handling and/or restocking charge that will depend on the policies of the manufacturer and/or distributor of the product and the condition of the item being returned. This is determined on a case-by-case basis. You will be responsible for the shipping fees to and from your shipping location. If we made a mistake in your order, we will refund your shipping fees for returns.

Return Policy:
Returns are created by logging into your account and clicking the return button on the order in question or by sending an email request to customerservice@seroinnovation.com. After we’ve processed your return request you’ll receive an RMA number to include with your return. Once we receive the item(s) in question, we will issue a refund if it is eligible. If the item is not eligible for return we will contact you and coordinate mailing it back.

Non-returnable Products:
Including but not limited to all cut lengths of rope, rigging fabricated to your specifications, custom-made products, sails, are not returnable. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place.

Refunds:
We promise to do our best to promptly credit your account for returns, however, items that are not in condition for immediate resale (i.e. open boxes) may be subject to manufacturer inspection prior to issuing you a credit. Products returned for credit are subject to inspection by the manufacturer/distributor prior to credit being issued for the return. Please be aware that this inspection process takes time and it can take 3-4 weeks from the time we receive your return for us to credit your account.